Frequently Asked Questions

If you have any further questions, contact us: hello@instantescapegames.com

Our downloadable games

How do I download the game after purchasing?

After completing your purchase, you can instantly download the game. You’ll receive an email with a download link. Simply click the link to access your game file(s), which include instructions, puzzles, and any other materials you need to enjoy your DIY escape room kit.

What do I need to play the game?

All you need is a colour printer and a computer/smartphone to access the clues and code page to check your progress. After you buy an escape room kit, just follow the clear instructions to set up and play your escape room print at home game.

Can I play the game more than once?

Yes, you can reprint the game files as many times as you'd like! However, since the puzzles remain the same, the experience may be less challenging after the first playthrough.

How many people can play the game?

Our DIY escape room kits are designed to be flexible for both small groups and larger gatherings. Each game includes the recommended number of players for the best experience. If you have more players than recommended, you can easily split into teams and compete against each other!

Do I need any special equipment?

No special equipment is needed. Simply print the game materials and follow the setup instructions. Once printed, you’re ready to enjoy your escape room print at home experience!

Can I play the game online with friends?

Yes! You can share the PDF with others and play via video call. Whether you buy an escape room kit for a remote party or an online games night, it’s a perfect way to enjoy a DIY escape room kit from home.

How long does it take to set up?

Setting up the game is quick and easy — it only takes the time it takes to print it! The game files come with detailed instructions to make the process seamless. Just print and play your escape room print at home game!

Do you provide clues for the game?

Yes! We provide a dedicated webpage with clues to help guide you through the game. If you need a little assistance while solving your DIY escape room kit, we’re here to help!

What happens after I solve the puzzles?

Once you’ve solved the puzzles, enter the code you’ve cracked on our dedicated website to see if you’ve successfully completed the challenge! Enjoy the satisfaction of conquering your escape room print at home adventure!

Sending 'Intrigue dans les Vignes' postal game (FRANCE ONLY)

What is the shipping date?

We aim to ship all games within 1 business day of ordering. For example, if you place an order on a Tuesday, expect it to be shipped by Wednesday at the latest. However, orders placed on Saturday will be shipped on Monday.

What delivery options are available?

Sending to France via La Poste with a Lettre Verte is free . Usually, the recipient should receive the game in approximately three business days, although exact timings are out of our control.

By opting for the Lettre Verte Suivi, delivery is guaranteed in three working days, with the possibility of tracking your shipment.

With Lettre Service Plus, expect delivery in 1-2 business days with full tracking.

For questions about orders, contact us at hello@instantescapegames.com.

Can I request a specific arrival date?

Unfortunately, we cannot guarantee a specific arrival date. However, upon request we can put a sticker on the envelope stating "please do not open until...". Mention this in your personalization notes during checkout, and we'll do our best to include it.

Do we have to be present to receive the game?

No, our games fit easily into a standard mailbox without requiring a signature upon receipt. This is the comfort we offer!

Can I include a message?

You can provide a written note, which will appear at the back of the letter. Leaving this field empty means that no notes will be printed.

Please avoid sending offensive, threatening, discriminatory or inappropriate messages. We reserve the right to refuse such content and may request a review or offer a refund.

Are you having problems entering your message?

If there is a problem, finalize your order and send the message to hello@instantescapegames.com

Is my message visible to Instant Escape Games?

Yes, we reserve the right to review all posts to ensure compliance with our content guidelines.

How long is my message kept?

All messages are kept for a week after dispatch for possible sending problems and then deleted. Unfortunately, we cannot recover previously deleted messages.

Will the recipient know who the sender is?

Only if you reveal it! If your message does not mention your identity, the recipient will not know it. Due to data protection regulations, we cannot disclose the identity of the sender upon request of the recipient.

Purchasing error?

Unfortunately, we cannot refund or accept returns on personalized items. See our refund policy for more details.

Error entering details?

If your order has not yet been shipped (within 1 business day), contact us at hello@instantescapegames.com with your order details for necessary changes.

Receiving 'Intrigue dans les Vignes' postal game (FRANCE ONLY)

I think there's a piece missing from my game...

For the game "Intrigue in the Vines", expect an introductory letter with 19 puzzle pieces (including 7 wine bottles). If any items are missing, contact us at hello@instantescapegames.com and we will quickly resolve the issue.

My access code doesn't work - what should I do?

Make sure your code is correct; each box turns green for correct numbers and red for errors. Once all the numbers are correct, you will be taken to the congratulations page. Use the link included in the letter to check the individual puzzle answers.

If the problem persists, contact us at hello@instantescapegames.com

Who is the sender?

If the sender does not reveal themselves to you via their message on the back of your letter, we cannot reveal this information due to data protection regulations.